Politique de remboursement

📦 Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✅ Return Eligibility
To be eligible for a return, the item must:

  • Be in the same condition as when you received it

  • Be unworn or unused, with original tags attached

  • Be in the original packaging

  • Include the receipt or proof of purchase

🚚 How to Start a Return
To begin your return process, please contact us at:
📧 careshop1203@gmail.com

Once your return is approved, we will email you a return shipping label along with instructions on how and where to send the package.

⚠️ Returns sent without prior authorization will not be accepted.

🔍 Damaged, Defective, or Wrong Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at careshop1203@gmail.com so we can resolve the issue promptly.

🚫 Non-Returnable Items
The following items are not eligible for return:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized items

  • Personal care items (e.g. beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Final sale items and gift cards

If you’re unsure whether your item is returnable, feel free to reach out to us.

🔁 Exchanges
To exchange an item, we recommend returning the original item. Once your return is accepted, you can place a new order for the desired product.

🇪🇺 EU Customers – 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must be returned in their original condition, unworn, with tags, packaging, and proof of purchase.

💳 Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note: Your bank or card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at careshop1203@gmail.com